Important notice: Warning about unauthorized websites using the Heybike name

At Heybike, protecting our customers and providing a safe and trustworthy shopping experience are our top priorities.

We recently identified several unauthorized websites that use the Heybike name, our brand content, product information and/or similar domain names without our permission. These websites may create the impression that they are affiliated with Heybike or officially operated by Heybike.

We would like to make this clear: These websites are not owned or operated by Heybike and are not authorized Heybike sales channels.

Fraudulent Websites Impersonating Heybike

Some unauthorized websites have copied the Heybike brand, product images and content from our website to deceive customers and accept payments without providing legitimate products or services.

Customers who shop through such fraudulent websites may encounter issues including:

• Orders not being processed or shipped
• Products not being delivered
• No reliable customer service
• Potential financial losses

*Known unauthorized websites we have identified:

The following websites have been identified as unauthorized websites that misuse the Heybike brand:

[https://hey-bike.de/]
[https://hey-bike.us/]
[https://hey-bikes.com/]

Please note: This list is not exhaustive. New fraudulent or unauthorized websites may appear at any time under different domain names. Therefore, please carefully check whether a website truly belongs to Heybike before making any purchase.

Unauthorized Websites with Similar Branding

In addition, we have identified websites that use names, designs or brand elements similar to Heybike, which may cause confusion among consumers.

These websites are not affiliated with Heybike and are not authorized Heybike dealers. Products, warranty services, customer service or other services offered through these websites are not provided or guaranteed by Heybike.

*Other unauthorized websites with similar branding:
[https://hey-bike.com/]

How to Safely Purchase Heybike Products

To ensure that you receive genuine Heybike products and can use our official customer service, please purchase exclusively through:

The official Heybike website:

• Electric Motorcycles: https://sports.heybike.com/
• USA: https://www.heybike.com
• Canada: https://heybike.ca
• Europe: https://eu.heybike.com
• United Kingdom: https://heybike.co.uk

In addition, Best Buy, Walmart, Amazon (Heybike) and other trusted retailers listed on our dealer website are among our authorized dealers:

• Electric Motorcycles: https://sports.heybike.com/pages/find-a-dealer
• USA: https://www.heybike.com/pages/dealer-locator
• Canada: https://heybike.ca/pages/dealer-locator
• Europe: https://eu.heybike.com/pages/store-locator
• United Kingdom: https://heybike.co.uk/pages/store-locator

Before making a purchase, we recommend that you:

• Carefully check the website's domain name
• Exercise caution with unusually low prices or unrealistic offers
• Check whether the website is listed as an official Heybike sales channel
• Do not make purchases through unknown websites with similar brand names or designs

Our Commitment to Protecting Our Customers

We take misuse of our brand and fraudulent activities very seriously. Heybike is actively taking appropriate measures, including legal action, to protect our customers, our brand and our intellectual property rights.

If you or someone you know has encountered a fraudulent or unauthorized website claiming to be affiliated with Heybike, please do not make any purchases through that website.

We also ask you to report suspicious websites and send us relevant information by email:

eu.support@heybike.com

Your reports help us investigate these activities and take further action against unauthorized operators.

If you have already made a purchase through an unauthorized website or from an unauthorized dealer, we will do our best to assist you. However, please note that Heybike cannot be held responsible for financial losses, damages or other problems arising from purchases made through unauthorized channels.

Thank you for your understanding and support in protecting the Heybike community.