Important Notice: Warning About Unauthorized Websites Using the Heybike Name

At Heybike, protecting our customers and providing a safe and trustworthy shopping experience are our top priorities.

We recently identified several unauthorized websites using the Heybike name, our brand content, product information, and/or similar domain names without our permission. These websites may give the impression that they are affiliated with Heybike or officially operated by Heybike.

We want to make this clear: These websites are not owned or operated by Heybike and are not authorized Heybike sales channels.

Fraudulent Websites Impersonating Heybike

Some unauthorized websites have copied the Heybike brand, product images, and content from our website to deceive customers and accept payments without providing legitimate products or services.

Customers who shop through such fraudulent websites may encounter issues including:

• Orders that are not processed or shipped
• Products that are not delivered
• No reliable customer service
• Potential financial losses

*Known unauthorized websites we have identified:

The following websites have been identified as unauthorized sites misusing the Heybike brand:

[https://hey-bike.de/]
[https://hey-bike.us/]
[https://hey-bikes.com/]

Please note: This list may not be exhaustive. New fraudulent or unauthorized websites may appear at any time under other domain names. Before making a purchase, carefully check whether a website really belongs to Heybike.

Unauthorized Websites with Similar Branding

We have also found websites using names, designs, or brand elements similar to Heybike, which may confuse consumers.

These websites are not affiliated with Heybike and are not authorized Heybike dealers. Products, warranty services, customer support, and other services offered through these websites are not provided or guaranteed by Heybike.

*Other unauthorized websites with similar branding:
[https://hey-bike.com/]

How to Shop Safely for Heybike Products

To make sure you receive genuine Heybike products and can access our official customer service, please purchase only through:

The official Heybike websites:

• Electric motorcycles: https://sports.heybike.com/
• USA: https://www.heybike.com
• Canada: https://heybike.ca
• Europe: https://eu.heybike.com
• United Kingdom: https://heybike.co.uk

In addition, Best Buy, Walmart, Amazon (Heybike), and other trusted retailers listed on our dealer website are authorized retailers:

• Electric motorcycles: https://sports.heybike.com/pages/find-a-dealer
• USA: https://www.heybike.com/pages/dealer-locator
• Canada: https://heybike.ca/pages/dealer-locator
• Europe: https://eu.heybike.com/pages/store-locator
• United Kingdom: https://heybike.co.uk/pages/store-locator

Before making a purchase, we recommend that you:

• Carefully check the website's domain name
• Be cautious of unusually low prices or unrealistic offers
• Check whether the website is listed as an official Heybike sales channel
• Avoid purchasing from unfamiliar websites with similar brand names or designs

Our Commitment to Protecting Our Customers

We take misuse of our brand and fraudulent activity very seriously. Heybike is actively taking appropriate measures, including legal action, to protect our customers, our brand, and our intellectual property rights.

If you or someone you know encounters a fraudulent or unauthorized website claiming to be affiliated with Heybike, please do not make a purchase through that website.

We also ask that you report suspicious websites and email us the relevant information:

eu.support@heybike.com

Your reports help us investigate these activities and take further action against unauthorized operators.

If you have already made a purchase through an unauthorized website or dealer, we will do our best to assist you. However, please note that Heybike cannot be held responsible for financial losses, damages, or other issues arising from purchases through unauthorized channels.

Thank you for your understanding and for helping protect the Heybike community.