Important Notice: Warning about unauthorized websites using the Heybike name

At Heybike, protecting our customers and providing a safe and trustworthy shopping experience are our top priorities.

We have recently identified several unauthorized websites that use the Heybike name, our brand content, product information, and/or similar domain names without our permission. These websites may create the impression that they are affiliated with Heybike or officially operated by Heybike.

We would like to make this explicitly clear: These websites are not owned or operated by Heybike and are not authorized Heybike sales channels.

Fraudulent Websites Impersonating Heybike

Some unauthorized websites have copied the Heybike brand, product images, and content from our website to deceive customers and collect payments without providing legitimate products or services.

Customers who shop through such fraudulent websites may encounter the following problems, among others:

• Orders are not processed or shipped
• Products are not delivered
• No reliable customer service
• Potential financial losses

*Known unauthorized websites we have identified:

The following websites have been identified as unauthorized websites that misuse the Heybike brand:

[https://hey-bike.de/]
[https://hey-bike.us/]
[https://hey-bikes.com/]

Please note: This list is not exhaustive. New fraudulent or unauthorized websites may appear at any time under different domain names. Therefore, carefully verify that a website actually belongs to Heybike before making any purchase.

Unauthorized Websites with Similar Branding

We have also identified websites that use names, designs, or brand elements similar to Heybike, which may cause confusion among consumers.

These websites are not affiliated with Heybike and are not authorized Heybike dealers. Products, warranty services, customer support, or other services offered through these websites are not provided or guaranteed by Heybike.

*Other unauthorized websites with similar branding:
[https://hey-bike.com/]

How to Safely Purchase Heybike Products

To ensure that you receive genuine Heybike products and can access our official customer service, please purchase exclusively through:

The official Heybike website:

• Electric Motorcycles: https://sports.heybike.com/
• USA: https://www.heybike.com
• Canada: https://heybike.ca
• Europe: https://eu.heybike.com
• United Kingdom: https://heybike.co.uk

In addition, Best Buy, Walmart, Amazon (Heybike), and other trusted retailers listed on our dealer website are authorized dealers:

• Electric Motorcycles: https://sports.heybike.com/pages/find-a-dealer
• USA: https://www.heybike.com/pages/dealer-locator
• Canada: https://heybike.ca/pages/dealer-locator
• Europe: https://eu.heybike.com/pages/store-locator
• United Kingdom: https://heybike.co.uk/pages/store-locator

Before making a purchase, we recommend that you:

• Carefully verify the website's domain name
• Exercise caution with unusually low prices or unrealistic offers
• Check whether the website is identified as an official Heybike sales channel
• Do not make purchases through unknown websites with similar brand names or designs

Our Commitment to Protecting Our Customers

We take misuse of our brand and fraudulent activities very seriously. Heybike is actively taking appropriate measures, including legal action, to protect our customers, our brand, and our intellectual property rights.

If you or someone you know has encountered a fraudulent or unauthorized website claiming to be affiliated with Heybike, please do not make any purchases through that website.

We also ask that you report suspicious websites and send us relevant information by email:

eu.support@heybike.com

Your reports help us investigate these activities and take further action against unauthorized operators.

If you have already purchased from an unauthorized website or dealer, we will do our best to assist you. However, please note that Heybike cannot be held responsible for any financial losses, damages, or other problems resulting from purchases made through unauthorized channels.

Thank you for your understanding and support in protecting the Heybike community.