Important Notice: Warning about unauthorized websites using the Heybike name

At Heybike, the protection of our customers and a safe, trustworthy shopping experience are our top priorities.

We have recently identified several unauthorized websites that use the Heybike name, our brand content, product information, and/or similar domain names without our permission. These websites may give the impression of being affiliated with or officially operated by Heybike.

We want to make it explicitly clear: These websites are not owned by Heybike, are not operated by Heybike, and are not authorized Heybike sales channels.

Fraudulent Websites Imitating Heybike

Some unauthorized websites have copied the Heybike brand, product images, and content from our website to deceive customers and accept payments without providing legitimate products or services.

Customers who shop through such fraudulent websites may face issues including:

• Orders not processed or shipped
• Products not delivered
• No reliable customer service
• Possible financial losses

*Known unauthorized websites we have identified:

The following websites have been identified as unauthorized sites misusing the Heybike brand:

[https://hey-bike.de/]
[https://hey-bike.us/]
[https://hey-bikes.com/]

Please note: This list is not exhaustive. New fraudulent or unauthorized websites may appear at any time under different domain names. Therefore, always carefully verify whether a website truly belongs to Heybike before making a purchase.

Unauthorized Websites with Similar Branding

Additionally, we have identified websites that use similar names, designs, or brand elements as Heybike, which may cause confusion among consumers.

These websites are not affiliated with Heybike and are not authorized Heybike dealers. Products, warranty services, customer support, or other services offered through these websites are not provided or guaranteed by Heybike.

*Other unauthorized websites with similar branding:
[https://hey-bike.com/]

How to Safely Purchase Heybike Products

To ensure you receive genuine Heybike products and can access our official customer service, please purchase exclusively through:

The official Heybike website:

• Electric motorcycles: https://sports.heybike.com/
• USA: https://www.heybike.com
• Canada: https://heybike.ca
• Europe: https://eu.heybike.com
• United Kingdom: https://heybike.co.uk

Additionally, Best Buy, Walmart, Amazon (Heybike), and other trusted retailers listed on our dealer website are authorized dealers:

• Electric motorcycles: https://sports.heybike.com/pages/find-a-dealer
• USA: https://www.heybike.com/pages/dealer-locator
• Canada: https://heybike.ca/pages/dealer-locator
• Europe: https://eu.heybike.com/pages/store-locator
• United Kingdom: https://heybike.co.uk/pages/store-locator

We recommend before making a purchase:

• Carefully check the website’s domain name
• Be cautious of unusually low prices or unrealistic offers
• Verify whether the website is listed as an official Heybike sales channel
• Avoid making purchases through unknown websites with similar brand names or designs

Our Commitment to Protecting Our Customers

We take brand misuse and fraudulent activities very seriously. Heybike actively takes appropriate measures, including legal action, to protect our customers, our brand, and our intellectual property rights.

If you or someone you know has encountered a fraudulent or unauthorized website claiming to be affiliated with Heybike, please do not make any purchases through that website.

We also ask you to report suspicious websites and provide us with relevant information via email:

eu.support@heybike.com

Your reports help us investigate these activities and take further action against unauthorized operators.

If you have already purchased from an unauthorized website or dealer, we will do our best to support you. However, please note that Heybike cannot be held responsible for financial losses, damages, or other issues arising from purchases made through unauthorized channels.

Thank you for your understanding and support in protecting the Heybike community.