I. Important Information on the Right of Withdrawal

1. Calculation of the withdrawal period:

Goods: Starting from the day you or a third party named by you (who is not the carrier) physically takes possession of the goods;

Goods delivered in multiple partial shipments or pieces: Starting from the day you take possession of the last partial shipment or piece;

Goods delivered at regular intervals: Starting from the day you take possession of the first piece.

2. To exercise your right of withdrawal, you only need a withdrawal period of 14 working days from the date of receipt of the goods (using the following "Online Exercise Instructions" or the EU/UK standard form). You do not need to provide any reasons.

3. Extension in case of incomplete information: If this shop has not fully informed you before concluding the contract about this right of withdrawal and the standard withdrawal form on a durable medium, the withdrawal period is automatically extended by 12 months from the original expiry date; if we provide the missing information within this 12-month period, the withdrawal period is 14 days from the date the information is provided.

II. Online Exercise of the Right of Withdrawal

1. Access the withdrawal request page via the "Withdraw Contract" link in the footer menu of the homepage or via the "Right of Withdrawal" link in the "Policies" section of the homepage, in the member area, or on the order details page. This link is accessible without registration.

2. Withdrawal process:

Enter your order number, the email address used for the order, your name, your address, and the items you wish to return.

Submit the withdrawal request.

3. Legal proof of transmission: After successful submission, you will receive a confirmation email (to the email address used for the order). This email contains details of your withdrawal request and a timestamp of the submission, which serves as legally valid proof of withdrawal. Please keep this for your records.

III. List of Goods Excluded from the Right of Withdrawal

1 Goods made to customer specifications or clearly tailored to personal needs Frames, complete bicycles, or components individually adapted to your size/paint/configuration; laser engravings/custom stickers Directive 2011/83/EU Art. 16(a); UK Annex 2, Item 1(a)

2 Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery Unsealed, close-fitting bicycle accessories (e.g., inner shorts for cycling shorts, protectors, functional underwear, cycling socks, helmet pads, etc.) Directive 2011/83/EU Art. 16(e); UK Annex 2, Item 1(e)

3 Sealed goods that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery Opened sealed consumables (e.g., opened chemical products such as lubricants, sealants, brake fluid, tire sealant, etc.) Directive 2011/83/EU Art. 16(e); UK Annex 2, Item 1(e)

4 Goods that have been inseparably mixed with other items after delivery due to their nature Accessories mounted on the vehicle that are integrated into the original structure, wiring, or fluid lines, so that removal would cause irreversible damage Directive 2011/83/EU Art. 16(c); UK Annex 2, Item 1(c)

5 Services for which performance has begun with the consumer's express consent and acknowledgment of the loss of the right of withdrawal (if applicable) Digital content, subscriptions for ride data services, etc., activated immediately after your confirmation Directive 2011/83/EU Art. 16(m); UK Schedule 2, Item 1(l)

6 Goods whose price depends on fluctuations in the financial market beyond the entrepreneur's control and which may occur within the withdrawal period (not applicable if irrelevant) Directive 2011/83/EU Art. 16(13)

IV. Regulations on Refunds and Logistics

1. Refund period: We will refund the full amount within 30 days from the date we receive the returned goods or from the date you provide valid proof of return shipment (whichever is earlier). The refund will be made using the same payment method used in the original transaction unless expressly agreed otherwise.

2. Refund amount: The refund amount includes the full price paid for the goods and, if applicable, the standard shipping costs. We do not charge consumers any fees related to a withdrawal for:

Payment processing or handling fees exceeding actual costs;

Costs for consultation or calls to customer service;

Unreasonable fees for restocking or cancellation.

3. Return shipping costs:

When exercising the statutory right of withdrawal, you (the consumer) bear the costs of returning the goods:

A return fee of €200 per bicycle applies for returning a complete bicycle.

A flat fee of €30 will be deducted from the refund for returning accessories.

Additional costs arising from choosing a return method other than the cheapest standard return method offered by us or due to your location will be handled according to applicable legal provisions.

Depreciation: If the use exceeds what is necessary to check the condition, properties, and functioning of the goods and causes depreciation of the returned goods, we reserve the right to withhold an amount corresponding to the loss in value, as far as legally permitted. We recommend keeping the original packaging and accessories when returning goods.

4. Collection of goods: Unless otherwise agreed, you must return the goods within a reasonable period (we recommend within 14 days) after withdrawal. If we offer to collect the goods from you, this collection will be arranged within the statutory period.

 

Official Basis

This withdrawal policy for consumers in the European Union has been created with reference to the official consumer information of the European Union and Directive 2011/83/EU on consumer rights.

Official source:https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_de.htm