I. Important Information on the Right of Withdrawal

1. Calculation of the withdrawal period:

Goods: Beginning on the day on which you or a third party designated by you (other than the carrier) physically take possession of the goods;

Goods delivered in several partial shipments or pieces: Beginning on the day on which you take possession of the last partial shipment or the last piece;

Goods delivered at regular intervals: Beginning on the day on which you take possession of the first piece.

2. To exercise your right of withdrawal, you only need a withdrawal period of 14 working days from the date of signing for the goods (using the “Online Exercise Instructions” below or the EU/UK standard form). You do not need to provide any reasons.

3. Extension in the event of incomplete information: If this shop has not fully informed you about this right of withdrawal and the standard withdrawal form on a durable medium before the conclusion of the contract, the withdrawal period will automatically be extended by 12 months from the original expiry date; if we provide the missing information within this 12-month period, the withdrawal period will be 14 days from the date on which the information is provided.

II. Online Exercise of the Right of Withdrawal

1. Access the withdrawal request page via the “Cancel Contract” link in the footer menu of the homepage or via the “Right of Withdrawal” link in the “Policies” section of the homepage, in the members’ area, or on the order details page. This link can be accessed without logging in.

2. Withdrawal procedure:

Enter your order number, the email address used for the order, your name, your address, and the items you wish to return.

Submit the withdrawal request.

3. Legal proof of transmission: After successful submission, you will receive a confirmation email (at the email address used for the order). This email contains details of your withdrawal request and a timestamp of the submission, which serves as legally valid proof of the withdrawal. Please keep it for your records.

III. List of Goods Excluded from the Right of Withdrawal

1 Goods made to the customer’s specifications or clearly personalized Frames, complete bicycles, or components individually customized to your size/paint/configuration; laser engravings/personalized stickers Directive 2011/83/EU Art. 16(a); UK Schedule 2, point 1(a)

2 Sealed goods that are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery Unsealed bicycle accessories worn close to the body (e.g. cycling bib liners, protectors, functional underwear, cycling socks, helmet pads, etc.) Directive 2011/83/EU Art. 16(e); UK Schedule 2, point 1(e)

3 Sealed goods that are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery Opened, sealed consumables (e.g. opened chemical products such as lubricants, sealants, brake fluid, tire sealant, etc.) Directive 2011/83/EU Art. 16(e); UK Schedule 2, point 1(e)

4 Goods that, after delivery, have been inseparably mixed with other items due to their nature Accessories installed on the vehicle that have been integrated into the original structure, wiring, or fluid lines, so that removal would cause irreversible damage Directive 2011/83/EU Art. 16(c); UK Schedule 2, point 1(c)

5 Services that have begun to be performed with the consumer’s express consent and acknowledgment of the loss of the right of withdrawal (if applicable) Digital content, subscriptions to ride data services, etc. activated immediately after your confirmation Directive 2011/83/EU Art. 16(m); UK Schedule 2, point 1(l)

6 Goods whose price depends on fluctuations in the financial market over which the business has no control and which may occur during the withdrawal period (Not applicable if irrelevant) Directive 2011/83/EU Art. 16(13)

IV. Refund and Logistics Provisions

1. Refund period: We will refund the full amount within 30 days from the date on which we receive the returned goods or on which you provide valid proof of return shipment, whichever occurs first. The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.

2. Refund amount: The refund amount includes the full price paid for the goods and, where applicable, standard shipping costs. We do not charge consumers any costs in connection with a withdrawal for:

Payment processing or handling fees exceeding the actual costs;

Costs for consultations or calls with customer service;

Unreasonable restocking or cancellation fees.

3. Return shipping costs:

• Return conditions:

  • The item must be in its original condition: unworn, unused, or, for e-bikes, showing less than 10 miles on the odometer.

  • All original box components (charger, keys, hardware, etc.) must be included.

  • Original packaging and proof of purchase are required.

When exercising the statutory right of withdrawal, you (the consumer) bear the cost of returning the goods:

A return fee of €200 per bicycle applies to the return of a complete bicycle.

For the return of accessories, a flat fee of €30 will be deducted from the refund.

Additional costs resulting from choosing a return method other than the most economical standard return method offered by us or from your location will be handled in accordance with the applicable statutory provisions.

Depreciation: If use exceeds what is necessary to inspect the nature, properties, and functioning of the goods and this results in a loss of value of the returned goods, we reserve the right to withhold an amount corresponding to the loss in value, to the extent permitted by law. We recommend keeping the original packaging and accessories when returning the goods.

4. Collection of the goods: Unless otherwise agreed, you must return the goods within a reasonable period (we recommend within 14 days) after the withdrawal. If we offer to collect the goods from you, collection will be arranged within the statutory period.

 

Official Basis

This consumer withdrawal notice for consumers in the European Union was prepared with reference to the official consumer information of the European Union and Directive 2011/83/EU on consumer rights.

Official source:https://europa.eu/youreurope/citizens/consumers/shopping/returns/index_de.htm