1. Shipping Costs & Shipping Area

We support shipping to all EU countries (excluding Malta and Cyprus)

 

Product	VAT	Countries	Shipping costs	Shipping time
E-bikes	included	Austria, Germany, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia, Sweden, Poland,	free	2–8 business days
		Croatia, Finland, Ireland, Portugal, Spain	free	3–8 business days
Accessories (0-€99)	included	Austria, Germany, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia, Sweden, Poland	€20	2–8 business days
		Croatia, Finland, Ireland, Portugal, Spain	€20	3–8 business days
Accessories (€100-/)	included	Austria, Germany, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia, Sweden, Poland	free	2–8 business days
		Croatia, Finland, Ireland, Portugal, Spain	free	3–8 business days

 

Note:

(1) Shipping outside Europe is currently not possible.

(2) The selling price includes VAT.

(3) Customers do not have to pay VAT.

2. DELIVERY TIMES

We will ship your order within 24 hours whenever possible. After your order has been shipped, a shipping confirmation will be sent to your email address. We cannot provide additional shipping information or documentation for shipment by third parties. All estimated delivery dates provided by Heybike are estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, postponing an order, or updating shipping preferences, will result in the forfeiture of the option for replacement and/or a refund if problems occur.

3. CHANGES TO THE DELIVERY ADDRESS

Before your order is shipped, you can contact us to change the address. Once the package has been shipped, the address cannot be changed. Please check that your delivery address is correct when placing your order.

4. ORDER TRACKING

If you have already registered at de.heybike.com If you have registered on our website, you can track your order, shipping, and processing information in your account. If you have not registered on our website, you can track it using the tracking number. For more shipping information, please email us at eu.support@heybike.com We will respond to you within 24 hours.

5. LOST PACKAGES

Heybike is responsible for delivering your order. A delivery exception occurs when a package is temporarily delayed in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package during transportation. If the tracking information has not been updated for more than 3 days or even longer, please be patient and wait for the delivery. Heybike will always investigate this and advocate for you. If you have not received your order within 3 weeks after receiving the shipping confirmation email, the package will be considered lost in transit. Heybike will bear the loss and offer you a full refund. You may refuse the package if it finally appears. Heybike ensures that the customer experience is always a priority.