Shipping Conditions

1. Shipping costs & shipping area
We support shipping to all EU countries (except Malta and Cyprus)

A notice:

（1）Shipping outside Europe is currently not possible.

（2）The selling price includes VAT.

（3）Customers do not need to pay VAT.

2. DELIVERY TIMES
We will ship your order within 24 hours if possible. After your order is shipped, a shipping confirmation will be sent to your email address. We cannot provide additional shipping information or documentation for third party shipping. All estimated delivery dates provided by Heybike are based on estimates. Any changes made by the customer after the product has been shipped, including but not limited to changing the address, moving an order or updating shipping preferences, will result in the waiver of the option for replacement and/or refund if problems arise .

3. CHANGE OF SHIPPING ADDRESS

Before your order is shipped, you can contact us to change the address. Once the package has been shipped, the address cannot be changed. When ordering, please check that your shipping address is correct.

4. ORDER TRACKING
If you have already registered with heybike.com, you can track your order, shipping and processing information in your account. If you have not registered on our website, you can track it using the tracking number. For further shipping information, please email us at eu.support@heybike.com We will reply you within 24 hours.

5. LOST PACKAGES
Heybike is responsible for the delivery of your order. A delivery exception occurs when a package is temporarily held up in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package in transit. If the tracking info is not updated for more than 3 days or even longer. Please be patient and wait for delivery. Heybike will always check this and advocate for you. If you have not received your order after 3 weeks of receiving the shipping confirmation email, the package will be considered lost in transit. Heybike will bear the loss and offer you a full refund. You can reject the package when the package finally shows up. Heybike ensures that customer experience is always a priority.