This limited warranty is issued by Heybike and is effective from July 1, 2024. It applies only to products sold on the official Heybike website (heybike.com).

For the Original Purchaser
We offer a 2-year warranty for every Heybike e-bike, excluding all wear parts. The warranty period begins on the date the bike is received.

For Subsequent Owners
We offer a 2-year warranty for every Heybike e-bike, excluding all wear parts. The subsequent owner must provide proof of the original purchase (the original owner's name and original order number). The warranty period still begins on the date the original owner received the bike.

Note:
① “Original purchaser” means purchasing the e-bike directly through the official Heybike website. “Subsequent owner” means the second or later owner of the e-bike.
② If it is necessary to replace bicycle parts, accessories, or even the bicycle itself, we may charge a certain fee for shipping. Please contact our customer service team for assistance.

Wear Parts
“Wear and tear” refers to damage that occurs naturally and inevitably during normal riding. Wear parts are excluded from this warranty policy. The following list is not exhaustive and includes typical wear parts not covered by this warranty:

• Bearings
• Brake pads
• Chains
• Freehub body
• Handlebar grips
• Rubber moving parts
• Shift and brake cables and housings
• Spokes
• Sprockets
• Worn threads/bolts
• Tools
• Gears

Situations Not Covered
This warranty is void and does not cover damage caused by any of the following circumstances:

• Improper assembly or installation.
• Falls, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
• Corrosion.
• Improper modification or installation of components, parts, or accessories not originally intended for or compatible with Heybike products.
• Failure to perform maintenance or service at reasonable intervals in accordance with the written instructions provided with the products.

If you have any questions, please contact Heybike Customer Service (eu.support@heybike.com) for assistance.