This limited warranty is issued by Heybike and is effective as of July 1, 2024. It applies only to products sold on the official Heybike website (heybike.com).

For the original purchaser
We provide a 2-year warranty for every Heybike e-bike, excluding all wear-and-tear parts. The warranty begins on the day the bicycle is received.

For subsequent owners
We provide a 2-year warranty for every Heybike e-bike, excluding all wear-and-tear parts. The subsequent owner must provide proof of the original purchase (the original owner’s name and original order number). The warranty period still begins on the day the original owner received the bicycle.

Note:
① “Original purchaser” means purchasing the e-bike directly through the official Heybike website. “Subsequent owner” means the second or any later owner of the e-bike.
② If it is necessary to replace bicycle parts, accessories, or even the bicycle itself, we may charge a certain shipping fee. Please contact our customer service team for assistance.

Wear-and-tear parts
“Wear and tear” refers to damage that occurs naturally and unavoidably during normal riding. Wear-and-tear parts are excluded from this warranty policy. The following list is not exhaustive and includes typical wear-and-tear parts not covered by this warranty:

• Bearings
• Brake pads
• Chains
• Freehub bodies
• Handlebar grips
• Rubber moving parts
• Derailleur and brake cables and housings
• Spokes
• Sprockets
• Worn threads/bolts
• Tools
• Gearing

Situations Not Covered
This warranty is void under the following circumstances and does not cover damage caused by any of the following situations:

• Improper assembly or installation.
• Falls, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
• Corrosion.
• Improper modification or installation of components, parts, or accessories that were not originally intended for or compatible with Heybike products.
• Failure to perform maintenance or service at reasonable intervals in accordance with the written instructions provided with the products.

If you have any questions, please contact Heybike Customer Service (eu.support@heybike.com) for assistance.