City E-Bikes

Your e-bike is delivered partially pre-assembled. Only a few parts need to be installed after you take the bike out of the box. For unpacking and assembly instructions, please follow the videos on our YouTube channel

You can ride in light rain without worrying about splashes from wet roads or raindrops. However, we do not recommend riding the e-bike in heavy rain or very humid environments.

Heybike e-bikes (except Explore and Ranger) can be connected to the Heybike Smart App. With the app, you can remotely control your bike, record every ride, adjust the speed, and search for nearby dealers.

We offer a 2-year warranty on all Heybike e-bikes, including combo sets. Please note that different types of extended warranties require payment. For more information, see our warranty terms.

You have 30 days after receiving your package to request a return. Please contact our customer service team at eu.support@heybike.com first to receive a return label. Whether you receive a full or partial refund depends on the specific situation. For more details, see the Return & Refund Policy at this link.

Our customer service is available around the clock by email. Over 90% of emails are answered within 24 hours; some emails may take up to 48 hours. For phone support, please call (211) 8694 2996

E-bikes work by combining pedaling with electric assistance. As you pedal, the motor kicks in and gives you an extra boost - known as pedal assist. This makes it easier to ride uphill or over longer distances without wearing yourself out.

The range of an e-bike depends on battery capacity, motor power, and riding conditions. In general, you can expect to travel between 30 and 65 miles (approx. 48–105 km) on a single battery charge. Factors such as terrain, rider weight, and assistance level also affect the range.

When choosing an e-bike, consider your needs and budget. Determine its primary purpose (commuting, recreation, transport, etc.) and your preferred e-bike class. Research reputable brands, read reviews, and test-ride different models. Pay particular attention to motor power, battery capacity, comfort, and warranty. Make sure the e-bike you choose suits you and complies with local regulations.