Products

Your ebike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube Channel

Heybike electric bicycles are designed with adherence to US regulations. Please rest assured that riders don't need any special license to ride our bicycles. We recommend riders to be 16+ years old.

You can ride in light rain and don't have to worry about damage caused by spray from wet roads and raindrops. We don't recommend riding ebikes in heavy rain or overly wet environments. As for the waterproof level, Heybike ebikes meet IPX4 standards; the motor, battery, and display meet IP64 standards. The Mars 3.0 and the Ranger 3.0 Pro ebikes meet IPX5 standards, and the motor, battery, and display meet IP65 standards.

If your electric bike runs out of battery, you can simply continue riding. The motor on the electric bike only assists your pedaling (instead of doing all the work), so you can continue riding as usual without the pedal assist.

1-5 PAS levels: Hauler, Hero, Mars 2.0, Horizon, Ranger S, Tyson, Cityrun, Brawn. Each PAS level has a corresponding speed limit.

We provide a 2-year warranty for all Heybike electric bicycles, including the combo sale. Besides, the Hero's bicycle frame has a 10-year warranty.

You can extend the bicycle warranty at the same time you place an order or within 30 days of purchase. Please note that different plans of extended warranty require corresponding payment. Please refer to the Warranty Policy for more details.https://www.heybike.com/pages/warranty

You have 30 days after receiving your package to request a return. Please first contact our customer service team at support@heybike.com to get a return shipping label. As for the refund, it depends on different situations to get a full refund or partial refund. Find more details about the return & refund policy in this link.

For customer service via email, it is available 24/7. More than 90% of the emails will be replied to within 24 hours and some emails may take 48 hours. As for telephone customer service, please dial +1 888-301-6908 or +1 888-859-1518 from 7:00 AM to 4:00 PM PST, Monday to Saturday.

Electric bicycles operate by merging pedaling power with electric support. When you pedal, the motor engages to offer a boost—referred to as pedal assistance—making it simpler to ride uphill or over longer distances without tiring yourself out.

The range of an electric bicycle depends on the battery capacity, motor power, and riding conditions. Generally, you can expect anywhere from 30 to 65 miles on a single charge. Factors like terrain, rider weight, and assistance level also influence the distance.

Choosing an electric bicycle involves considering your needs and budget. Determine your primary use (commuting, leisure, cargo, etc.) and preferred ebike classes. Research reputable brands, read reviews, and test ride different models. Pay attention to motor power, ebike battery capacity, comfort, and warranty. Ensure the bike fits well and meets your local regulations.